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ResolutionTube said Thursday that it has raised $1.5 million in Series Seed funding. Madrona Venture Group led the round with participation from Acceleprise Ventures, TechStars CEO David Cohen, Rudy Gadre, Owen Van Natta and Vijay Vashee. Based in Seattle, ResolutionTube is a provider of customer service solutions.
SEATTLE, Dec. 19, 2013 /PRNewswire/ — ResolutionTube (www.resolutiontube.com) today announced a $1.5 million Series Seed funding led by Madrona Venture Group with participation from David Cohen (CEO of TechStars), Rudy Gadre (former Amazon & Facebook exec), Owen Van Natta (former COO of Facebook), Acceleprise Ventures, Vijay Vashee (former Microsoft Exec), and others. ResolutionTube is aiming to eliminate the 1-800 number customer service experience by providing instant access to experts and allowing quick visual collaboration through its mobile video augmented reality platform.
“In my previous role at Boston Scientific, I had the responsibility of fixing machines. It was quite a frustrating experience waiting for the technician to arrive,” says Arnav Anand, ResolutionTube’s founder and CEO. “With the ubiquitous adoption of smartphones containing high resolution cameras and increased computing ability, we are in the middle of a paradigm shift in the way we service products. Getting instant help will not only change the way product service is delivered, but will increase customer satisfaction and brand loyalty.”
A Fortune 500 HVAC company using the ResolutionTube platform in a pilot, connected field service technicians via an app on their smartphone with engineers and experts in other locations to consult on various on site issues and fixes. The expert could see what the technician was working on via the ResolutionTube app and interact with the technician through video chat. The expert then could use augmented reality to explain the highly visual solution to the technician quickly and intuitively. All of the information from interactions such as these is captured for use in future troubleshooting, training and other applications. This process saves time and prevents having to make a second trip out to the customer site, two very important industry metrics for success.
“ResolutionTube brings an elegant solution to a prominent real-world problem,” said Paul Goodrich, Managing Director at Madrona Venture Group. “Arnav and his team, are applying advanced technologies to an industry that hasn’t seen significant innovation in years and they are relentless in the pursuit to satisfy their customers. We are excited to be working with the company as they reshape the service industry.”
ResolutionTube was founded by Arnav Anand and Spencer Poff and is a graduate of the Seattle TechStars Class of 2013.
ResolutionTube (www.resolutiontube.com) is harnessing technologies, including mobile video and augmented reality to reinvent customer service for products. ResolutionTube is based in Seattle.
About Madrona Venture Group
Madrona (www.madrona.com) has been investing in early-stage technology companies in the Pacific Northwest since 1995 and has been privileged to play a role in some of the region’s most successful technology ventures. The firm invests predominately in seed and Series A rounds across the information technology spectrum, including consumer Internet, commercial software and services, digital media and advertising, networking and cloud computing, and mobile. Madrona manages approximately $1 billion and was an early investor in companies such as Amazon.com, Apptio, Isilon Systems, and Redfin.